Terms and Conditions

These Terms and Conditions ("Terms") govern the services provided by [Company Name] Ltd ("we", "us", "our"), registered in England and Wales, trading as energyclaimhelpline.com ("the Service").

By submitting an enquiry, signing a client agreement, or using our services, you agree to these Terms. Please read them carefully before proceeding.

1. Definitions

• "Client" means any business or individual who engages us to assess or pursue a claim on their behalf.
• "Claim" means a legal claim for the recovery of undisclosed energy broker commissions or compensation for energy mis-selling.
• "Compensation" means any money, settlement, credit, or benefit recovered for the Client in relation to a Claim.
• "Success Fee" means our agreed fee, expressed as a percentage of Compensation recovered, payable only upon successful resolution of a Claim.
• "Agreement" means the client service agreement signed between us and the Client, incorporating these Terms.

2. Our Services

We provide claims assessment and management services in relation to business energy broker commissions and energy contract mis-selling. Our services may include:

• Initial eligibility assessment at no charge
• Obtaining relevant documentation from suppliers and brokers using data subject access requests
• Analysing commission structures and contract terms
• Corresponding with brokers and suppliers on your behalf
• Negotiating settlement of your claim
• Referring your case to regulated legal professionals where court proceedings are required

We do not provide legal advice in a regulated sense. Where your claim requires the involvement of a regulated solicitor or legal practitioner, we will arrange a referral and clearly explain the applicable fee arrangements at that stage.

3. No Win, No Fee Arrangement

Our services are provided on a conditional fee basis:

• You pay nothing upfront and nothing at all unless and until your Claim is successfully resolved.
• If your Claim is unsuccessful, you will owe us no fees whatsoever.
• If your Claim is successful, our Success Fee will be calculated as an agreed percentage ([X%] plus applicable VAT) of the total Compensation recovered, as set out in your Agreement.
• The Success Fee percentage will be clearly stated in your Agreement before you proceed. No fees will be charged that have not been agreed in writing in advance.

4. Your Obligations

To enable us to pursue your Claim effectively, you agree to:

• Provide accurate, complete, and up-to-date information about your energy contracts, broker relationships, and business details
• Promptly provide documents and information that we reasonably request
• Sign any Letters of Authority or other documentation necessary to allow us to obtain records and correspond on your behalf
• Notify us promptly of any material change in your circumstances that may affect your Claim
• Not independently contact your broker or supplier regarding the subject matter of your Claim without our prior consent, once an Agreement is in place
• Promptly inform us if you receive any offer of settlement or compensation directly from a broker or supplier

5. Termination

You may withdraw from an Agreement at any time by providing written notice to us. If you withdraw after we have performed substantive work on your Claim, we reserve the right to charge a reasonable fee reflecting the work done to the point of termination, as set out in your Agreement.

We may terminate our Agreement with you if you:

• Provide false or misleading information
• Fail to cooperate with reasonable requests
• Take actions that materially prejudice your Claim
• Act in a manner that is abusive or threatening toward our staff

6. Confidentiality

We will keep all information you provide to us confidential, except to the extent necessary to pursue your Claim or as required by law. You agree to keep confidential any information we provide to you that is marked as confidential or that is reasonably understood to be confidential.

7. Limitation of Liability

Our total liability to you for any claim arising under or in connection with these Terms or our services shall not exceed the total Compensation recovered on your behalf. We are not liable for:

• Any indirect, consequential, or special loss
• Loss of profit, loss of business, or loss of opportunity
• Losses caused by events outside our reasonable control (force majeure)
• The outcome of your Claim - we make no guarantee as to the amount of Compensation recoverable or the success of any Claim

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

8. Complaints

If you are unhappy with any aspect of our service, please contact us in writing at info@energyclaimhelpline.com. We have an internal complaints procedure and will acknowledge your complaint within five working days and aim to resolve it within 28 days.

9. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes) shall be governed by and construed in accordance with the law of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms.

10. Changes to These Terms

We may update these Terms from time to time. The Terms applicable to your Agreement are those in force at the time your Agreement was signed. Updated Terms will apply to new Agreements entered into after the update date.

11. Entire Agreement

These Terms, together with your signed Agreement, constitute the entire agreement between us and supersede all prior discussions and representations relating to the subject matter herein.

For any queries relating to these Terms, please contact us at info@energyclaimhelpline.com or call us on 0800 123 4567.