This Privacy Policy explains how [Company Name] Ltd ("we", "us", "our"), trading as energyclaimhelpline.com, collects, uses and protects your personal data when you use our website or contact us in connection with our services.
We are registered with the Information Commissioner's Office (ICO) under registration number ZB123456. Our company is registered in England and Wales.
Please read this policy carefully. By using our website or submitting your details to us, you confirm that you have read and understood this policy.
1. Who We Are
[Company Name] Ltd is the data controller responsible for your personal data. Our registered address is [Company Address], England.
If you have questions about how we handle your data, please contact our data protection point of contact at: privacy@energyclaimhelpline.com.
2. What Data We Collect
We collect the following categories of personal data:
Data you provide directly:
- Name and job title
- Company name and registered address
- Email address and telephone number
- Details about your business energy contracts (supplier name, contract dates, annual spend, broker details)
- Documents you upload (such as energy bills, contracts, letters of authority)
- Messages and correspondence submitted via our contact form or email
Data we collect automatically:
- IP address and approximate geographic location
- Browser type, device type, and operating system
- Pages visited, time spent on site, referral source (via analytics cookies)
- UTM parameters and marketing attribution data
3. Legal Basis for Processing
We process your personal data on the following legal bases under the UK GDPR:
- Contract performance (Article 6(1)(b)): Processing necessary to assess your claim eligibility, manage your case, and deliver our services.
- Legitimate interests (Article 6(1)(f)): Improving our website and services, fraud prevention, marketing communications to existing clients (unless you have opted out).
- Consent (Article 6(1)(a)): Where you have given explicit consent, such as opting in to marketing communications or accepting non-essential cookies.
- Legal obligation (Article 6(1)(c)): Where we are required to process data to comply with applicable law, including regulatory or court obligations.
4. How We Use Your Data
We use your personal data to:
- Assess your eligibility for an energy broker compensation claim
- Contact you to discuss your case and progress it through the claims process
- Share information with third parties where necessary to pursue your claim (such as legal representatives, expert witnesses, or opposing parties' solicitors)
- Comply with our legal, regulatory, and court-directed obligations
- Send you updates and insights relevant to business energy claims (with your consent where required)
- Improve and optimise our website through analytics
- Prevent fraud and protect the security of our systems
5. Who We Share Your Data With
We may share your personal data with:
- Legal and claims partners: Solicitors, barristers, or claims managers involved in pursuing your claim, who are bound by their own professional confidentiality obligations
- Energy suppliers and brokers: As necessary to establish the facts of your claim or obtain disclosure
- Technology service providers: Such as our website hosting, CRM, and email platform providers, who process data on our behalf under data processing agreements
- Analytics providers: Such as Google Analytics, operating under appropriate data processing terms
- Regulatory bodies or courts: Where we are legally required to disclose information
We do not sell your personal data to third parties. We do not share your data with unrelated third-party marketers.
6. International Data Transfers
Some of our technology providers may process data outside the UK or European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or transfers to countries with an adequacy decision, in accordance with UK GDPR requirements.
7. How Long We Keep Your Data
We retain your personal data for as long as necessary to deliver our services and comply with our legal obligations:
- Active claim clients: Throughout the duration of your claim and for six years after its conclusion (in line with standard limitation periods)
- Enquiries that did not proceed to a claim: Up to 12 months from initial contact, after which data is securely deleted
- Analytics data: In accordance with our analytics provider's retention policy (typically 14 months)
- Cookie consent records: Up to 12 months
8. Your Rights Under UK GDPR
You have the following rights in relation to your personal data:
- Right of access (Article 15): You can request a copy of the personal data we hold about you
- Right to rectification (Article 16): You can ask us to correct inaccurate data
- Right to erasure (Article 17): You can ask us to delete your data, subject to certain exceptions
- Right to restrict processing (Article 18): You can ask us to limit how we use your data in certain circumstances
- Right to data portability (Article 20): Where processing is based on consent or contract, you can request your data in a structured, machine-readable format
- Right to object (Article 21): You can object to processing based on legitimate interests, including direct marketing
- Rights related to automated decisions (Article 22): We do not make legally significant automated decisions solely based on your data
To exercise any of these rights, please contact us at privacy@energyclaimhelpline.com. We will respond within one month.
9. Cookies
We use cookies on our website. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.
10. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These include encryption of data in transit (TLS/HTTPS), access controls, and regular security reviews.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the "last updated" date at the top of this page. We encourage you to review this policy periodically.
12. How to Complain
If you have concerns about how we process your personal data, you can raise them with us at privacy@energyclaimhelpline.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.