Cookie Policy

This Cookie Policy explains how energyclaimhelpline.com ("[Company Name] Ltd") uses cookies and similar tracking technologies on our website. It should be read alongside our Privacy Policy.

1. What Are Cookies?

Cookies are small text files placed on your device (computer, phone, or tablet) when you visit a website. They serve a variety of functions - from keeping you logged in to helping website owners understand how visitors use their site.

Cookies can be:

• Session cookies: Temporary cookies that expire when you close your browser
• Persistent cookies: Cookies that remain on your device until their expiry date or until you delete them
• First-party cookies: Set by the website you're visiting
• Third-party cookies: Set by a domain other than the one you're visiting (e.g., analytics or advertising platforms)

2. How We Use Cookies

We use cookies for three primary purposes: essential site operation, performance analytics, and marketing measurement. The table below describes the specific cookies we use.

3. Cookie Categories

Essential Cookies (Always Active)

These cookies are strictly necessary for the website to function. They cannot be disabled without disrupting the core functionality of the site.

Analytics Cookies (Require Consent)

These cookies help us understand how visitors interact with our website - for example, which pages are most visited, how long people spend on the site, and where visitors come from. This helps us improve the user experience. We use Google Analytics (via Google Tag Manager) for this purpose.

Google Analytics data is processed in accordance with Google's privacy policy. We have configured Google Analytics with IP anonymisation enabled. Data is not shared with Google for advertising purposes.

Marketing / Tracking Cookies (Require Consent)

These cookies may be used to track visits from marketing campaigns and to measure the effectiveness of our advertising. Currently we set the following marketing-related cookies:

We do not currently set advertising retargeting cookies (such as Meta Pixel or Google Ads conversion tracking). If this changes, we will update this policy accordingly.

4. Managing Your Cookie Preferences

When you first visit our website, you will be presented with a cookie consent banner. You can:

• Accept All: We will set analytics and marketing cookies in addition to essential ones.
• Decline: We will only set essential cookies needed for the site to function.

To change your preferences after your initial choice, you can clear your browser's cookies for this site. The consent banner will reappear on your next visit. You can also manage cookies through your browser settings:

• Google Chrome
• Mozilla Firefox
• Apple Safari
• Microsoft Edge

Note: Disabling all cookies may affect the functionality of this and other websites you visit.

5. Third-Party Cookies

Some content or functionality on our website may be provided by third parties (for example, embedded content, analytics tools). These providers may set their own cookies, which are subject to their own privacy policies. We do not control these cookies. Please refer to each provider's privacy policy for details.

6. Changes to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we do, we will revise the "last updated" date at the top of this page. We encourage you to review this policy periodically.

7. Contact

If you have questions about our use of cookies, please contact us at privacy@energyclaimhelpline.com.