How to Make a Business Energy Claim | Step-by-Step Process

Step by Step

How to Make a Business Energy Claim: The Full Process

Our energy claims solicitors manage the entire process on your behalf. Here is every stage - and what you need to do, which in most cases is very little.

Step 1: Submit Your Free Business Energy Claim Enquiry

Complete our short online form with your basic details. There's no commitment at this stage - we simply need enough information to carry out an initial eligibility assessment. The form takes less than two minutes.

At this point, you don't need to provide any documents. We just need your name, company, contact details, and a brief description of how you arranged your energy contracts.

What we check: Whether the contract period and type of arrangement you describe suggest potential undisclosed commissions. We complete this initial check within 24 hours.

Share Your Contracts and Bills

If your initial enquiry suggests a potential claim, we'll ask you to share relevant documentation. This typically includes energy contracts, Letters of Authority, bills from the contract period, and any correspondence with the broker.

You can upload documents directly through our secure portal. If you don't have everything, don't worry - we can often obtain records from suppliers and brokers on your behalf using a formal Subject Access Request.

Documents that help most: The original energy contract, any broker service agreement, and at least one bill from the contract period showing the unit rates charged.

Full Specialist Review

Our claims team conducts a thorough review of your documentation. We examine unit rates, contract terms, broker arrangements, and supplier pricing to identify evidence of undisclosed commission structures.

We'll then prepare a detailed assessment confirming whether we believe you have a viable claim and providing an estimate of the compensation we expect to recover. This is provided to you in writing, free of charge.

Assessment timeframe: Most reviews are completed within 5–10 business days. We'll contact you immediately if we need any additional information.

You Authorise Us to Proceed

If you'd like to proceed, you sign a clear Letter of Authority and a conditional fee agreement. These documents authorise us to act on your behalf and set out exactly how our success fee is calculated. There are no surprises.

We make sure you understand and are comfortable with everything before you sign. There is no pressure and no time limit - take as long as you need.

We Pursue Your Claim

This is where we do the heavy lifting. We write formally to the energy broker and/or supplier, setting out the legal basis of your claim and requesting the return of undisclosed commissions plus applicable interest.

Many cases settle at this stage through direct negotiation. Where brokers or suppliers dispute the claim or fail to engage within a reasonable timeframe, we escalate through appropriate legal channels - always keeping you informed.

Typical settlement timeline: 3–9 months for straightforward cases, 9–18 months for contested or multi-site claims. We'll give you a realistic estimate for your specific situation.

Compensation Paid to You

When your claim succeeds, compensation is paid directly to you. We then deduct our agreed success fee, which is clearly set out in your conditional fee agreement. You receive the balance - no hidden deductions, no surprises.

If your claim is unsuccessful for any reason, you owe us absolutely nothing. That's our genuine no win, no fee commitment.

Business energy contracts and supporting documents

Documentation Guide

What Documents Will I Need?

We understand that businesses don't always keep meticulous records of energy contracts from several years ago. Here's what's helpful - and what we can often obtain on your behalf if you don't have it.

Helpful documents

✓ Signed energy supply contracts (electricity or gas)
✓ Letter of Authority granted to your broker
✓ Broker service agreement or terms of engagement
✓ Any email correspondence with the broker
✓ Energy bills from the contract period
✓ Renewal or rollover confirmation letters

Don't have everything? We can send Subject Access Requests to suppliers and brokers on your behalf. Many clients proceed successfully with limited initial paperwork.

Frequently Asked Questions

Will this affect my current energy contract?

No. A historic commission claim is entirely separate from your current supply.

How much of my time does it take?

Very little. Most clients spend fewer than two hours on their claim in total. We manage everything else.

What if I can't find my old contracts?

We can often source contracts directly from suppliers using data protection legislation. Just let us know.

View All FAQs →

How to Make a Business Energy Claim: Step-by-Step Guide